8/30/2023 0 Comments Type 3 body replacerIn the example above, your mother's shrug, frown, and turning away are congruent among themselves. Nonverbal cues usually occur in congruent clusters-groups of gestures and movements that have roughly the same meaning and agree with the meaning of the words that accompany them. "The key to nonverbal communication is congruence. You believe her dejected body language, and you press on to find out what's bothering her. I'm just fine.' You don't believe her words. For example, you ask your mother, 'What's wrong?' She shrugs her shoulders, frowns, turns away from you, and mutters, 'Oh. " reason to pay close attention to body language is that it is often more believable than verbal communication.
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